global economy it is no longer enough to master one's discrete job responsibilities;
to achieve success it is important to understand the interconnectedness
of business systems. For example within most retail companies, a strategic
and financial plan guides product development efforts with marketing input
to design a product for manufacturing who depends on suppliers to cost effectively
and competitively deliver a product that the customer needs producing a
profit that benefits the shareholders and funds future product development.
Systems within systems within systems. Does marketing always provide an
accurate portrayal of the customer needs during the product development
process? Is manufacturing always in the loop early enough on manufacturability
challenges? Are all departments always working under the same financial
plan so that the product comes in on budget? Do they blame one another for
this problem or that oversight? The right hand does need to know what the
left hand is up to. As well as the right foot, the left foot, and into what
direction they are all heading together.
As a leadership consultant, Drew Banks partners with organizations to achieve the business systems understanding and architect the systemic solutions necessary to align the needs of customers and employees with the business objectives.
Matrixed business systems are not only impossible to avoid but, if architected correctly, result in optimal efficiency, flexibility, and productivity. Yet organizing, communicating, and implementing in such a way to best leverage interlaced systems dynamics is not a simple matter. Mistrust, competition, blame, implementation snafus, quality problems, dissatisfaction are rarely the cause of unqualified people doing inept things. Subsequently micro-management, performance systems, and metrics won't fix the root of the problems.
Business systems are far more multifaceted than a simple two or three dimensional matrix. Much more organic than linear. One doesn't need to comprehend all of the complexity but a good business leader does need to have a basic working knowledge of the primary factors at play and how they interact with one another.
In organic systems like medicine and gardening, systemic treatment requires understanding the intertwining of the commingled systems. In business, it is the same.
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